Service Representative I

Johns Hopkins Medical Management Corporation • St. Petersburg, FL

10d • Onsite

About The Position

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Requirements

• High School diploma, GED, Certificate of Completion or equivalent achievement.
• Minimum of one year experience in a medical office or clinic environment required with knowledge of medical terminology.
• Must have visual and auditory acuity to operate general office equipment.
• Must be able to read, write, speak and understand English.
• Must be able to effectively perform in a fast paced environment with multiple interruptions and competing priorities.

Responsibilities

• Answers and directs hospital switchboard calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers’ needs.
• Supports management and nursing staff of department’s Triage program performing clerical duties as needed to maintain program integrity.
• Maintains current knowledge in all areas responding to incoming telephone requests to support overall health system operations.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes in various programs.
• Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in caller satisfaction.
• Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
• Demonstrates willingness to achieve personal and professional growth resulting in staff development.
• Performs clerical or administrative tasks as needed to assure the integrity of multiple Customer Service Center programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED