Service Representative - CCC

Riverbay Corporation•New York, NY

5d•Onsite

About The Position

This role involves managing a high volume of calls and in-person inquiries from residents and cooperators, directing calls, handling complaints, and performing various administrative and bookkeeping duties. The specific duties may vary depending on the department to which the Service Representative is assigned.

Requirements

Exceptional written/oral communication, as well as excellent customer service and interpersonal skills.
Proficient in Microsoft Office Suite.
Hands-on experience with office equipment.
Multitasking and time-management skills, with the ability to prioritize tasks is essential.
Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
High School Diploma or equivalent.

Nice To Haves

Bilingual, a plus.
Knowledge of Yardi Property Management System is a plus.
May also require one (1) to three (3) years Accounting/Bookkeeping experience.
College courses or A.S. degree, is a plus.

Responsibilities

Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties.
Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
Enters cooperators' monthly payments into Yardi System.
Maintains residential receivable accounts.
Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory.
Processes purchase requisitions, packing slips, invoices and chargebacks.
Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
Composes and tracks emails to departments, cooperators and follows up with as necessary to track task completion.
Responds to Shareholders’ inquiries concerning account (payments/charges) information.
Creates and maintains files, as needed.
Creates correspondence and/or flyers, as necessary.
Prepares distribution of schedules for units' work orders.
Monitors and maintains elevator or inventory log as necessary.
Completes data entry for all appointments.
Prepares and closes work orders and supply requisitions upon completion.
Performs additional duties and responsibilities as assigned.