Service Representative 1 or 2 (Teller) - Liberty Lake Branch

Numerica Credit Union•Spokane Valley, WA

20h•Onsite

About The Position

We are hiring one position at a level 1 or 2 depending on their experience. The Service Representative 1 provides exceptional member service by accurately processing financial transactions and assisting members in meeting their financial needs. This entry-level role focuses on building foundational knowledge of credit union products, services, and operations while consistently delivering a great member experience. Service Representatives play an essential role in representing Numerica’s brand and values. They act as the first point of contact for members, accurately handle cash and account transactions, troubleshoot issues, and provide referrals that help members achieve their financial goals. This position builds the technical and interpersonal skills needed for future advancement within Retail Experience. The Service Representative 2 is an experienced teller role responsible for performing advanced transactions, resolving complex member requests, and supporting daily branch operations. This intermediate-level position requires a thorough understanding of Numerica’s products, systems, and operational processes while consistently delivering an exceptional member experience. The Service Representative 2 demonstrates operational accuracy, efficiency, and leadership through peer support, and troubleshooting. They play a key role in ensuring branch performance through accuracy, compliance, and service excellence while supporting both front-line and operational needs.

Requirements

High school diploma or equivalent (GED).
Six months or more of customer service and cash-handling experience (for SR 1).
One or more years of experience in financial services, retail banking, or a related role (for SR 2).
Basic understanding of financial transactions and customer engagement (for SR 1).
Demonstrated success performing transactions with accuracy, compliance, and attention to detail (for SR 2).
Proven ability to provide member service and financial guidance effectively (for SR 2).
Ability to read and comprehend instructions, short correspondence and memos.
Ability to write correspondence.
Courtesy, tact and diplomacy are essential elements of the job.
Strong interpersonal and communication skills.
Ability to learn and apply product knowledge to assist members.
Attention to detail with the ability to balance and reconcile transactions accurately.
Ability to multi-task and maintain professionalism in a fast-paced environment.
Proficiency with computers and office equipment (e.g., currency counters, copier, teller systems).
Ability to lift up to 25 lbs. and sit or stand for extended periods.
Advanced knowledge of cash handling, balancing, and transaction processing (for SR 2).
Ability to troubleshoot operational and system issues efficiently (for SR 2).
Strong interpersonal skills with the ability to lead by example and support peers (for SR 2).
Ability to adapt to new technologies and evolving processes (for SR 2).
Strong organizational and time management skills with focus on accuracy and efficiency (for SR 2).

Nice To Haves

Previous experience in a credit union, bank, or retail financial environment (for SR 1).
Bilingual (Spanish preferred in select markets).
Exposure to digital banking platforms and CRM systems (for SR 1).
Two or more years of teller or financial service experience with advanced operational responsibilities (for SR 2).
Experience in branch operations, balancing, or cash vault management (for SR 2).
Proficiency in digital banking systems, CRM tools, and Microsoft Office Suite (for SR 2).

Responsibilities

Engage members in meaningful conversations to uncover financial needs and recommend suitable products and services.
Identify opportunities to refer members to specialists (e.g., lending, business, wealth) when appropriate.
Consistently meet or exceed referral and sales performance goals aligned with branch objectives.
Contribute to branch growth by proactively deepening relationships with existing and new members.
Accurately process financial transactions, including deposits, withdrawals, payments, transfers, and check cashing.
Maintain and balance a cash drawer daily, ensuring all transactions meet internal audit and compliance standards.
Troubleshoot and resolve routine account discrepancies or errors efficiently.
Adhere to all operational policies, procedures, and regulatory requirements, including BSA and security protocols.
Welcome members warmly and create an environment that reflects Numerica’s CARES Principles.
Provide education and guidance to members regarding credit union products, online banking, and digital solutions.
Assist members with account inquiries, problem resolution, and basic financial advice.
Deliver a consistent, positive experience across all member interactions.
Seek opportunities to improve service quality by listening to member feedback and responding with appropriate solutions.
Build and maintain positive working relationships with peers, leadership, and other departments.
Collaborative teamwork by supporting colleagues and contributing to a collaborative branch culture.
Exhibit professionalism and reliability in attendance, appearance, and communication.
Perform complex financial transactions including official checks, wire transfers, stop payments, account maintenance, and dual control functions.
Ensure all transactions meet internal and regulatory requirements with accuracy and efficiency.
Balance and verify cash drawer, vault, and branch totals while identifying and resolving discrepancies.
Support branch operations by assisting with end-of-day balancing, cash ordering, and system troubleshooting.
Provide support for escalated member issues or complex service situations with professionalism and accuracy.
Educate members on digital banking tools, self-service options, and financial wellness resources.
Serve as a peer leader by providing guidance, mentorship, and training to Service Representative I team members.
Collaborate with Assistant Branch Manager and Branch Manager to ensure daily operations and service standards are met.