Service & Repair Manager

Tencarva Machinery Company•Beaumont, TX

2d•Onsite

About The Position

This is a player-coach leadership role responsible for the day-to-day operation of our service and repair shop in Beaumont. You'll lead a team of technicians and machinists while helping troubleshoot difficult repairs, reviewing tear-downs, supporting rebuild work, and ensuring repairs are completed safely, efficiently, and to OEM standards. The shop supports the repair and rebuild of industrial pumps, rotating equipment, and related components, along with in-house manual machining capabilities. You'll be responsible for setting priorities, managing workflow, supporting the team, and maintaining high standards for quality, safety, and execution. This is a hands-on leadership role – you need enough pump and rotating equipment experience to troubleshoot difficult jobs, coach mechanics, and maintain credibility with the shop. This role works closely with our Repair Coordinators (RC), Repair Engineers (RE), Sales Support Specialists (SSS), and Sales Engineers, who handle much of the quoting, documentation, and administrative side of the business. Your focus is on leadership, coaching, repair execution, quality, and keeping the operation running smoothly. Saladin Pump & Equipment has served industrial customers throughout Southeast Texas and Southwest Louisiana since 1985. Based in Beaumont, Saladin provides pumps, parts, mechanical seals, field service, repair, and related fluid-handling solutions and is a Factory Authorized Service Center for ITT Goulds Pumps. Saladin is part of Tencarva Machinery Company, one of the largest and most respected distributors and OEM-authorized service networks in the pump and process equipment industry. Together, Saladin and Tencarva provide equipment distribution, applications engineering, OEM-authorized repair, field service, automation and controls, and custom fabrication for customers across a wide range of industrial markets.

Requirements

Strong hands-on experience repairing and rebuilding industrial pumps
Familiarity with multiple pump types, including centrifugal, ANSI/API process pumps, vertical turbine, split-case, positive displacement, and air-operated diaphragm pumps
Experience with rotating equipment such as gearboxes, blowers, mixers, and similar equipment
Ability to read and understand mechanical drawings, schematics, and repair documentation
Manual machining experience (lathe, mill, boring mill, VTL, etc.) is a plus, especially in a repair environment
Basic understanding of electric motors is a plus, especially 480V three-phase
Experience leading or supervising repair technicians and/or machinists
Background in an OEM-authorized repair center, pump distributor, manufacturer, or industrial rotating equipment repair environment preferred
Strong understanding of how a repair shop actually runs – scheduling, workflow, parts, execution, quality, and throughput
Ability to manage multiple jobs and priorities without losing control of quality or timelines
Strong organization, follow-through, and decision-making
Comfortable maintaining accountability while still being willing to get involved technically when the team needs support
Understands how service work impacts pricing, margins, and overall shop performance
Comfortable working alongside internal teams on quoting, parts, purchasing, transportation/logistics, repair order management, and related activities
Strong awareness of customer expectations in an industrial B2B environment
Able to communicate clearly and professionally with customers, vendors, and internal teams

Nice To Haves

Manual machining experience (lathe, mill, boring mill, VTL, etc.) is a plus, especially in a repair environment
Basic understanding of electric motors is a plus, especially 480V three-phase

Responsibilities

Run the day-to-day shop operation, including pump rebuilds, rotating equipment repair, and machining work
Lead the team and hold the standard in the shop – quality, pace, safety, and accountability
Set priorities and manage repair schedules, shop workload, and throughput
Review tear-downs, repair plans, and completed work to ensure jobs are done correctly
Step in on tougher jobs when needed to support troubleshooting and rebuild work
Work closely with internal teams (RC, RE, SSS, and Sales Engineers) to ensure repair scopes, parts, and timelines are aligned
Communicate directly with customers when needed regarding job status, timelines, and repair issues
Coordinate with internal teams on parts, outside services, and vendors to keep jobs moving
Keep the shop organized, efficient, and running on schedule
Maintain a strong safety culture and clean working environment