Service Repair Coordinator

Sweetwater Sound • Fort Wayne, IN

20h • Onsite

About The Position

Sweetwater, the nation’s #1 online retailer of pro audio & musical instruments, is seeking a Service Repair Coordinator who will be responsible for assisting with service repair administrative duties and will also assist in other areas indirectly related to customer repair traffic. This role is the liaison between Sweetwater customers and our Service team, as the face of the Sweetwater Service Department, must understand what it means to provide the "Sweetwater Difference" with every customer interaction. This would include a broad overview of the gear Sweetwater sells to inform and maintain customer relationships.

Requirements

• General overview of the gear that we sell and service: PA systems, keyboards, amplifiers, stage gear, etc
• Willingness to perform other service-related administrative duties
• Understanding of how spreadsheets work to generate reports

Nice To Haves

• Deep passion and desire for creating amazing customer & colleague experiences
• Great work ethic and moves with a sense of urgency
• Committed to paying attention to the details
• Always focusing on effective and efficient work and way to get better
• Committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Responsibilities

• Investigating and replying to internal and external repair status inquiries by relaying repair information back to customers.
• Providing estimates on repairs to customers as provided by in-house technicians.
• Following up with manufacturers regarding delays with parts orders.
• Contacting customers to process payment and outbound shipping of completed repairs.
• Any other Service Department repair related duties.
• Coordinating repairs bound for manufacturer service centers by acting as a liaison between manufacturer and customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed