Service & Rental Advisor

Tri-State Bobcat•St. Croix Falls, WI

4d•$26 - $31•Onsite

About The Position

Tri-State Bobcat is looking for a Service & Rental Advisor to take ownership of daily service and rental operations at our St. Croix Falls location. This hands-on role focuses on efficient operations, strong customer relationships, team accountability, and growing the branch's service and rental business. You'll work closely with customers, technicians, and other Tri-State Bobcat locations to manage workflow, resolve challenges, and identify opportunities to improve performance and expand the local customer base.

Requirements

3+ years of experience in equipment service, equipment rental, dealership operations, or a related field; leadership experience preferred
Strong understanding of equipment, service processes, rental operations, and customer needs
Ability to take ownership, make sound decisions, and manage competing priorities independently
Strong customer service, communication, and relationship-building skills
Business-minded approach with the ability to identify opportunities to grow sales and improve operations
Mechanical aptitude and strong problem-solving skills
Proficiency with Microsoft Office; CDK, Intellidealer, or similar dealership software is a plus
Valid driver's license and ability to safely operate and move equipment
High school diploma or equivalent

Nice To Haves

leadership experience preferred

Responsibilities

Oversee daily service and rental operations, including scheduling, workflow, equipment availability, and customer needs
Manage service work from customer intake through completion, including estimates, work orders, customer communication, quality checks, and invoicing
Coordinate with technicians and other departments to prioritize work, resolve issues, and maintain efficient operations
Manage rental activities, including quotes, equipment recommendations, contracts, inspections, returns, and fleet availability
Monitor rental fleet condition and utilization, coordinating maintenance and repairs to maximize equipment availability
Build relationships with contractors, businesses, and other customers to generate repeat service and rental business
Identify opportunities to grow sales across equipment, parts, service, and rental offerings
Monitor branch performance and implement improvements to efficiency, customer satisfaction, and profitability
Set daily priorities, hold team members accountable, and address operational challenges while fostering a collaborative work environment
Maintain a safe, clean, and organized facility and ensure compliance with company policies and safety procedures
Participate in manufacturer training and ongoing development to stay current on equipment, rental products, and industry practices