Service Receptionist
About The Position
We are seeking a Service Receptionist to join our team. This role involves answering service calls, scheduling appointments, and providing administrative support to our service department. You will also assist with warranty claims, coordinate with vendors and manufacturers for parts, and communicate with customers and technicians regarding warranty resolutions. Staying updated on factory recalls and procedures is crucial. Additionally, you will support the Sales team with the we-owe process and manage loaner vehicles. Our company values include solving problems, teamwork, accountability, growth, and commitment.
Requirements
- Can work in a fast-paced and challenging environment handling multiple projects
- Must have excellent administrative, organizational, and communication skills
- Valid Driver’s License
- Must be willing to submit a background check prior to employment
Responsibilities
- Answer service calls and schedule appointments
- Provide administrative support to our service department
- Assist when needed with warranty claims
- Coordinate with vendors and manufacturers to ensure prompt receipt of replacement parts
- Communicate with customers and service technicians to define the scope of a warranty claim resolution and to set expectations
- Stay up to date with all factory recalls, announcements, and procedures
- Assist the Sales team with we-owe process
- Assist with loaner vehicles
Benefits
- Paid holidays, vacation, & sick days
- Automatic 3% company contribution to 401k
- Health, life, dental, and vision insurance plans
- Fun and casual work place
- Exciting company Christmas party
- Great and committed supporting staff
- Appreciation for a job well done
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
