Service Readiness Program Manager

Ralliant • Beaverton, OR

5d

About The Position

The Service Readiness Program Manager owns end-to-end service readiness for new Tektronix products, including the service plan, investment, parts, documentation, training, and test systems. The role is responsible for determining whether products can be serviced and calibrated globally to the required standards and planned cost, and for declaring when a program is ready to launch.

The position supports an established portfolio of Tektronix instrument and probe programs, with existing standard work, a global depot network, and established relationships. It carries products beyond launch through updates, safety actions, engineering changes, obsolescence management, and long-term support, using field feedback to improve future serviceability. The role leads cross-functional teams and coordinates partners across regions and functions, with approximately 15–25% travel, including international travel to service depots and manufacturing sites.

Requirements

• Hands-on ownership of service outcomes for technical B2B products, such as service planning, spare parts, depot capability, warranty, or field support.
• Experience in a stage-gate new product process and accountability for deliverables at a gate.
• Ability to secure commitments from partners in other functions without direct authority over them.
• Technical literacy to discuss serviceability with design and test engineers, read schematics and product specifications, and assess how design choices affect repair depots or calibration labs.
• Typically eight or more years of professional experience; strong candidates with less experience will be considered.
• A degree in engineering, business, supply chain, or a related field, or equivalent professional or technical qualification and experience.

Nice To Haves

• Background in test and measurement, electronic instrumentation, calibration, or metrology.
• ERP experience setting up items, parts, pricing, bills of material, or forecasts, such as Oracle or SAP.
• Experience in accredited calibration and traceability environments, such as A2LA, DAkkS, NABL, or equivalent.
• Program management certification, such as PMP, PRINCE2, IPMA, or Scrum; Ralliant supports certification for this role.
• Experience across more than one program type, such as hardware, software, OEM, and acquisitions.

Responsibilities

• Own the service plan and service model for each new product, including repair strategy, depot or onsite service, regional capability, and timing; present and defend recommendations to leadership.
• Develop business cases and secure capital for service capability, including test systems, fixtures, depot tooling, and training.
• Drive global readiness by chairing checkpoint reviews with senior service managers across the Americas, EMEA, and Asia; own the readiness checklist and declare when a program is ready to launch.
• Establish service ERP data, including items, parts, pricing, and forecasts; define the field-replaceable unit list; and provide service documentation and depot and field training.
• Lead the cross-functional service core team, negotiate dates with partners outside the role’s reporting line, and escalate risks to product release.
• Support products after launch, including updates, safety actions, engineering changes, obsolescence, and long-term support.
• Use field feedback to improve the serviceability of future products.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior