Service Quality Engineer

Johnson & Johnson Innovative Medicine•Cincinnati, OH

2d•$65,000 - $104,650•Onsite

About The Position

Johnson & Johnson MedTech is recruiting for a Service Quality Engineer, located in Cincinnati, OH. At Johnson & Johnson, we believe health is everything. The Service Quality Engineer plays a key role in supporting the quality and compliance of service and repair operations for J&J MedTech Surgery Energy products. This position partners closely with Service Engineering, Complaint Management, Service Solutions, and cross-functional teams to ensure service processes meet quality, regulatory, and customer requirements while driving continuous improvement initiatives.

Requirements

Minimum of 2 years of professional experience.
Strong analytical, problem-solving, and communication skills.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
Ability to work effectively in a cross-functional and collaborative environment.

Nice To Haves

Experience in a regulated medical device, pharmaceutical, or biopharmaceutical environment.
Knowledge of quality systems, CAPA, root cause analysis, risk management, validation, and process improvement methodologies.
Familiarity with Lean, Six Sigma, DMAIC, DMADV, FMEA, MSA, statistical process control, or related quality engineering tools.

Responsibilities

Provide quality engineering support for service and repair operations in the Cincinnati Service Center and international service centers.
Support complaint investigations, nonconformance management, CAPAs, and audit readiness activities.
Analyze quality metrics and trends to identify opportunities for process improvements and risk reduction.
Collaborate with new product introduction and lifecycle management teams to ensure serviceability and repair considerations are incorporated into product development.
Support quality and cost improvement projects that enhance service performance and customer satisfaction.
Partner with cross-functional teams to maintain compliance with quality systems, regulatory requirements, and company policies.
Assist in evaluating repaired products, spare parts, and service processes to improve efficiency and effectiveness.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (may vary by state)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year