Service Provider Sourcing Specialist

Assurant

1d•Remote

About The Position

The Staff Service Recruitment Associate is responsible for efficiently recruiting and maintaining the Independent Service Network for our Home Warranty Service Delivery team. Reporting directly to the Regional Service Manager of their assigned region, this role involves sourcing, onboarding, and supporting independent service providers to ensure a seamless experience for our customers. In addition to learning and utilizing all databases and applications relevant to recruitment and contract management, the individual in this role will contribute to the overall success of our service delivery operations through adept technology use and effective communication skills and assist with maintaining service locating SLA’s.

Requirements

High School Diploma, GED, or higher
1+ years’ experience with Microsoft Office with strong Excel skills
Strong multitasking skills, with the ability to manage multiple tasks, systems, and web pages all in a single session
Elevated verbal and written communication skills to create and maintain exceptional relationships with service providers
Ability to work independently and collaboratively within a team
Excellent verbal and written communication skills
Advanced analytical and organizational skills
Advanced experience with Microsoft based programs and computer products.
Commitment to maintaining confidentiality and professionalism in all interactions
Flexibility to adapt to changing priorities and business needs

Nice To Haves

Strong multitasking skills, with the ability to manage multiple tasks, systems and web pages all in a single session
Ability to work independently and collaboratively within a team
Excellent verbal and written communication skills
Advanced analytical and organizational skills
Advanced experience with Microsoft based programs and computer products.
Commitment to maintaining confidentiality and professionalism in all interactions
Flexibility to adapt to changing priorities and business needs

Responsibilities

Lead the recruitment and onboarding efforts for all new ISPs
Directly responsible for closing gaps in our network to reduce Locating and Buyouts
Set up and maintain service provider profiles as it relates to Assurant systems
Utilize Excel, reports provided, and other tools to manage and analyze data, and track recruitment metrics
Support the RSM (Regional Service Manager) with daily tasks and responsibilities
Support RSM with sending/receiving ISP agreements and rate adjustments
Maintain notes in databases/spreadsheets
Actively participates in team meetings and best practice sharing
Assist with service locating in their assigned region
Other duties as assigned