Service Provider Research Coordinator

Home Depot • Atlanta, GA

1d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers as well as maintaining the compliance of existing installers. The SPRC guides new installers through the onboarding process by explaining compliance expectations, collecting documents and ensuring Service Providers meet all compliance standards before completing activation. The SPRC will also collect and review compliance documents from existing Service Providers to maintain compliance. Key Responsibilities: 40% Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed. 30% Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required. 20% Administration: Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets. 10% Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills. Direct Manager/Direct Reports: This position reports to the Manager. This position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

• Bachelor's degree preferred
• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Excellent written and verbal communication skills
• Home Depot experience in Services or Contact Centers
• Attention to detail
• Ability to multi-task and manage multiple accounts
• Ability to work independently and navigate through changing priorities, technology and processes

Responsibilities

• Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.
• Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.
• Administration: Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.
• Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees