Service Provider Research Coordinator

The Home Depot•Atlanta, GA

10d•Onsite

About The Position

The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers as well as maintaining the compliance of existing installers. The SPRC guides new installers through the onboarding process by explaining compliance expectations, collecting documents and ensuring Service Providers meet all compliance standards before completing activation. The SPRC will also collect and review compliance documents from existing Service Providers to maintain compliance.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Bachelor's degree preferred
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Excellent written and verbal communication skills
Home Depot experience in Services or Contact Centers
Attention to detail
Ability to multi-task and manage multiple accounts
Ability to work independently and navigate through changing priorities, technology and processes
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

No additional education
No additional years of experience
None

Responsibilities

Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc.
Assist Service Providers with the upload and maintenance of required documents via paper and digital documents.
Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.
Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes.
Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.
Administration: Partner to the Field and Service Providers for procedural and technical support.
Facilitate adjustments to the Service Providers operations with business entity changes.
Partner with appropriate departments to ensure Service Providers and field partner issues are resolved.
Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.
Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills.