Service Projects Specialist

Talent Team•Escondido, CA

22h•$25 - $30•Onsite

About The Position

The Service Projects Specialist position at Baker Home Energy assists with field operations and construction. This role facilitates communication with customers and Authorities Having Jurisdiction (AHJs) to ensure projects are energized and closed in a timely manner, addressing any lingering job site issues. The specialist ensures the implementation of prescribed activities in accordance with Baker Home Energy’s objectives for successful project completion.

Requirements

High school diploma or general education degree (GED).
Minimum 2+ years of administrative experience with a small to medium sized contractor is required.
Excellent computer skills in MS Suite (Excel, Word, Outlook, Adobe Acrobat, etc.).
Strong communication skills
Customer Service Oriented
Collaboration and teamwork

Nice To Haves

Some college preferred.

Responsibilities

Support projects by providing administrative and clerical support, completing special projects, and working with the entire construction team.
Manage field job completion emails.
Close construction tasks and push projects into inspection or create project issues based on job completion emails.
Own all project issues, pushing for resolution to get projects completed, inspected, and closed in a timely manner.
Schedule issues and assign technicians based on issue type.
Serve as the immediate contact person for customers reaching out during the issue or inspection phase of their project.
Push the Inspection team to complete inspections in a timely manner.
Verify all photos are uploaded and ready for MI finance approval.
Schedule onsite customer walks / orientations if requested by the homeowner after energizing.
Assist with customer monitoring issues.
Contact customers after PTO to verify full project completion.
Act as backup to the Construction Manager for construction scheduling / manpower assignment.
Handle all construction schedule changes, including pushing out or pulling up projects to keep the schedule full, and own customer communication for these changes.
Coordinate restrooms for construction-only projects.
Act as backup for direct-to-site ordering and scheduling.
Maintain an issue tracking log, identifying repeat offenders or recurring issues that may need to be escalated to vendors.
Schedule service install projects in Service Titan (Projects without permits only).
Close all service install projects in Service Titan, verifying install completion, completion of install notes, uploaded photos, and full project payment.
Perform overtime work as required and requested by supervisor to meet department and company needs.
Perform any other tasks as needed.