Service Project Manager
About The Position
Responsible for the development and delivery of Service Projects, typically involve HVAC mechanical or plumbing service. May lead a small team of service technicians in the safe and efficient service and installation of commercial HVAC and plumbing equipment, components and systems. Supports Sales Team with customer scope development, technical analysis and support for retrofits, upgrades and/or enhancements to existing equipment. Develops budget analysis, manages cost and revenue projections. Collaborates closely with Sales and clients to determine the project requirements, develop the project plan and assist with quotes and estimates. Develops client relationships by providing project status updates to client and leadership. Leads Service Projects & Project Team, consisting of trade specific service technicians, vendors, sub-contractors, and other professionals to ensure successful project completion on schedule and on budget. Supervises and directs assigned service technicians. Clearly communicates job duties and ensures adherence to policies, procedures and standards. Provides technical support and guidance to technicians as needed. Processes project documentation, confirms submittments, verifies service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate. Supports the selection, ordering and delivery of supplied and equipment for technicians for assigned project. Manages scope, performance and payment for subcontractors, as needed. Works with any governing authorities for proper permit requests, site inspections, issue resolutions, documentation and approvals.
Requirements
- High School degree or GED
- 8-10 years of progressive experience performing service maintenance, repair and installation work within the mechanical industry
- OSHA-30 certification (must be obtained within six months of hire)
- Strong knowledge of business/industry practices, processes and standards
- Strong organizational and problem-solving skills
- Strong communication skills
- Working knowledge of Microsoft Office
- Knowledge of safety and OSHA rules and regulations
Responsibilities
- Develop and deliver Service Projects, typically involving HVAC mechanical or plumbing service.
- Lead a small team of service technicians in the safe and efficient service and installation of commercial HVAC and plumbing equipment, components and systems.
- Support the Sales Team with customer scope development, technical analysis, and support for retrofits, upgrades, and/or enhancements to existing equipment.
- Develop budget analysis and manage cost and revenue projections.
- Collaborate closely with Sales and clients to determine project requirements, develop the project plan, and assist with quotes and estimates.
- Develop client relationships by providing project status updates to clients and leadership.
- Lead Service Projects and Project Teams, including service technicians, vendors, sub-contractors, and other professionals, to ensure successful project completion on schedule and on budget.
- Supervise and direct assigned service technicians, clearly communicating job duties and ensuring adherence to policies, procedures, and standards.
- Provide technical support and guidance to technicians as needed.
- Process project documentation, confirm submittals, and verify service tickets and other field paperwork.
- Ensure time is correctly applied and descriptions of work are accurate.
- Support the selection, ordering, and delivery of supplied materials and equipment for technicians for assigned projects.
- Manage scope, performance, and payment for subcontractors.
- Work with governing authorities for proper permit requests, site inspections, issue resolutions, documentation, and approvals.
Benefits
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
