Service Project Manager- Signage and Lighting

Jones Sign•De Pere, WI

just now•Onsite

About The Position

As a Service Project Manager, you will lead the execution of sign and lighting service, repair and replacement projects from initiation through completion. This role is responsible for collecting and analyzing site and client requirements, defining accurate scopes of work, and sourcing, negotiating with, and managing a network of qualified subcontractors nationwide to deliver corrective maintenance, troubleshooting, and repair solutions. Success in this role requires proven experience managing high-volume, turnkey service projects, with a strong emphasis on attention to detail, proactive follow-through, and clear, effective communication. The ideal candidate brings a customer-centric approach and the ability to efficiently manage multiple accounts and programs while consistently delivering high-quality results within specific service level agreements (SLAs).

Requirements

2+ years of experience coordinating or managing field service, maintenance, repair and replacement projects of commercial signage, lighting, electrical, EV charging stations or similar industry required
Strong organizational and project management skills with the ability to manage multiple priorities and high volume
Demonstrated ability to manage budgets, timelines, and vendor relationships
Proficiency with MS Office software
Excellent communication and customer service skills
Ability to problem-solve in fast-paced, service-oriented environments
Familiarity with service-level agreements (SLAs) and client-facing reporting

Nice To Haves

Experience with Taskray, JobScope, Service Channel, Corrigo, Verisae, or any other related program.

Responsibilities

Coordinate and manage the full lifecycle of service requests— from determining scope of work and dispatch to repair completion and invoicing
Ensure all service projects are delivered on time, within scope, and within budget
Develop and manage project budgets, including labor, materials, equipment, and subcontracted services
Proactively manage changes in scope, scheduling, and cost while maintaining service continuity
Serve as the primary point of contact for clients regarding sign and lighting service and repair needs
Provide consistent updates on project status, milestones, risks, and escalations
Deliver a high level of customer service through timely, professional communication
Anticipate evolving customer needs while protecting operational and financial objectives
Collaborate cross-functionally to deliver efficient break-fix, repair and replacement solutions to signage, lighting and EV charging stations projects
Build and maintain strong partnerships with vendors, electricians, installers, and service providers throughout the U.S.
Assign and delegate service tasks based on technician skill sets, workload, and priorities
Ensure compliance with service level agreements (SLAs) related to response times, quality, and documentation
Maintain accurate service records, including work orders, repair reports, photos, and closeout documentation
Troubleshoot and resolve service challenges using analytical and problem-solving skills
Ensure all repairs, service, replacement and installations meet quality and safety standards