Service Project Coordinator

LVC Companies•Golden Valley, MN

12d•Onsite

About The Position

We are looking for a Service Project Coordinator who can coordinate daily service workflow and small, low-complexity service projects from request intake through closeout. This person will serve as the main communication point for customers, technicians, Local Service Providers (LSPs), vendors, and internal teams to keep service work scheduled, resourced, documented, and completed on time.

Requirements

High School Diploma or GED required.
1 - 2 years of administrative, scheduling, dispatching, service coordination or customer service experience required.
Strong organizational and time management skills
High attention to detail and accuracy
Expertise in written/verbal communication and follow-ups.
Proficient with Outlook, Excel, Teams and common office systems.
Able to manage daily workflow and small project milestones.

Nice To Haves

Field Connect, Salesforce or similar service software experience preferred.

Responsibilities

Coordinate service requests, dispatching, scheduling, prioritization, and follow-up.
Create and maintain work orders with customer, site, scope, labor, and material details.
Monitor open work orders for aging items, scheduling gaps, missing notes, and escalation needs.
Ensure service reports, inspection records, and closeout documentation are completed promptly.
Manage technician schedules based on customer need, priority, contract commitments, skill set, and availability.
Coordinate labor, LSPs, vendors, materials, and equipment for service calls, inspections, PMs, and small project work.
Order, receive, and track materials required for completion.
Work with the TSG Supervisor to balance workload and reduce workflow bottlenecks.
Coordinate minor upgrades, equipment replacements, inspection follow-ups, customer add-ons, and recurring maintenance programs.
Track key milestones: approval, scheduling, material readiness, labor assignment, field completion, documentation, and closeout.
Gather site details, technician notes, photos, customer requirements, and material needs to support scope verification.
Provide schedule, status, and completion updates to customers and internal stakeholders.
Serve as a primary contact for service and small project scheduling/status communication.
Route requests to the appropriate technician, team, subcontractor, or vendor.
Maintain positive relationships with customers, field teams, LSPs, vendors, and internal partners.
Support LSP onboarding and compliance follow-up for licensing, insurance, certifications, and partner records.
Maintain accurate customer records, site requirements, service agreements, work orders, project notes, and compliance documents.
Generate and organize service/project records and operational information for leadership visibility.
Identify recurring delays, documentation gaps, or workflow issues and recommend improvements.
Maintain strong customer/provider relationships.
Support escalations as secondary contact when needed.