Service Professional

Manpower • Milwaukee, WI

14h

About The Position

The Service Professional is an experienced Operations role dedicated to delivering exceptional outcomes for both standard and complex service issues. This position demands outstanding communication skills to keep stakeholders informed and a strong sense of ownership to drive actions and outcomes with internal teams. Additionally, the Service Professional is responsible for training and mentoring new team members, ensuring they are well-equipped to handle their responsibilities effectively. They also document and share team best practices and manage assigned escalated service issues.

Requirements

• 5+ years in a Service or Business Operations or Field role
• Proven ability to successfully handle complex, multi-team service issues and identify improvement opportunities
• Ability to autonomously problem solve with minimal leadership guidance
• Strong ownership + accountability to autonomously drive stakeholders to customer resolution
• Demonstrated proficiency in Microsoft Suite Tools (Word, Outlook, Excel, Powerpoint)
• In Canada: Bilingual (French/English)

Responsibilities

• Own & Deliver Service Support for Standard & Complex Service Categories – Provide timely, customer-focused support to our internal and/or external customers. (i.e. Administrative, PII, Paid Leave, Invoicing, Cross-Brand/Cross-Country shared processes) Identify and share opportunities for improvement with manager.
• Peer Mentorship; Coach & Train new team members under guidance of Manager and/or Lead
• Escalation Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed