Professional Service Engineer

Weatherford•Houston, TX

7d•Onsite

About The Position

The Professional Service Engineer - Production & Automation Software is responsible for the deployment of software solutions to Oil and Gas customers. This role involves installing, upgrading, and configuring SCADA and Production Optimization Systems, building screens, workflows, and reports, and providing custom solutions and system integration. The engineer will perform root-cause analysis, debug programs and scripts, and train users on system usage and administration. A key aspect of the role is gaining a deep understanding of Weatherford's SCADA and Production Optimization Products from a user perspective and troubleshooting issues related to SCADA hardware and radio communications. The position also requires supporting third-party application rollouts and interacting with customers to troubleshoot product issues.

Requirements

Bachelor's degree in Computer Science, Information Systems, or Engineering
2-5+ years of experience
Experience in similar role troubleshooting and diagnosing problems with hardware and software.
Experience in Oil and Gas Industry – Production, Artificial Lift.
Valid driver's license.
Experience in deploying and debugging Enterprise software in Microsoft Environment
Excellent debugging /knowledge of: C#, SQL, Powershell
SQL Server Management Experience.
Experience with ETL techniques and tools.
Experience in integrating applications.
Knowledge of Windows programming environment.
Knowledge of Web Security, Authentication and Authorization.
Enhance or make custom changes in existing utilities, batch scheduling.
Windows OS administration and support.
Microsoft Server OS knowledge
Working knowledge of automation and scripting concepts (e.g., PowerShell, Python) to support collaboration with technical teams and understand operational automation opportunities.
Database and middleware operational knowledge (backup/restore, performance tuning, HA/DR patterns)
Experience in SCADA, protocols such as MODBUS, OPC, MQTT, etc.
Experience in RTUs, PLCs, communication configuration and troubleshooting.
Experience with CygNet SCADA, ForeSite, or similar software.
Understand OT and IT system architecture requirements for SCADA applications.
Knowledgeable of commonly used concepts, practices, and procedures within the Oil and Gas SCADA industry
Exposure to Open-Source Analytics.
Experience in Data Analytics, BI applications, and frameworks
Knowledge of Cloud platforms.
Familiarity with RESTful APIs and web applications
Exposure to Software support.
Excellent verbal and written communication skills
Ability to calmly manage crisis situations.
Ability to plan and organize daily and weekly tasks.
Ability to work with minimum supervision.

Responsibilities

Install, Upgrade, and configure SCADA and Production Optimization Systems.
Build Screens, Workflows, and Reports to support customer operations and SCADA hardware.
Provide custom solutions, utilities and system integration using scripts along with procedural documentation and relevant reports.
Perform root-cause analysis of problems reported by debugging program/scripts, and if necessary, correct them or report them to Development.
Gain a firm understanding of Weatherford's SCADA and Production Optimization Products and how it works from the user perspective.
Able to troubleshoot issues related to SCADA hardware and radio communications
Train users in system usage and administration.
Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
Help field support/clients with upgrading and configuring software.
Interact with customers to understand and troubleshoot product issues.
Support for third party application rollout based on business needs
Must understand and comply with all safety rules and company policies of Weatherford
Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By
Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System
Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
Maintains effective communications with all key stakeholders both internal and where appropriate external
All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses
Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
Demonstrates leadership, ethical behavior and adherence to Weatherford standards at all times