Service Production Supervisor

Rivian•Eastvale, CA

About The Position

The Service Production Supervisor directs the daily operations of Rivian’s service center, managing vehicle flow and making real-time production decisions. The role coaches and develops technicians, supports their performance, and fosters a collaborative culture of excellence. The supervisor ensures technicians have the parts, tools, and information needed to work effectively, and orchestrates an efficient, high-quality service experience that gets customers back on their adventures. The supervisor oversees service workflows and technician development, coordinates with internal and external partners, monitors production and quality, and removes operational obstacles. The role also serves as an escalation point for technical and logistical issues, maintains accurate repair documentation, and advocates for customers throughout the service process.

Requirements

At least 5 years of leadership experience in a high-volume automotive service environment, such as Shop Foreman, Production Manager, or Lead Dispatcher.
Deep technical knowledge of modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment systems.
Experience with lean manufacturing principles or workflow optimization in a service or production setting.
Proficiency with digital tools, including dealership management systems (DMS), repair-order tracking, and diagnostic software.
Excellent written and verbal communication skills.
Strong understanding of written and spoken English.
Ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.

Nice To Haves

High school diploma, GED, or other recognized high school equivalency credential (preferred).

Responsibilities

Mentor, coach, and inspire technicians, fostering collaboration, trust, continuous learning, and high performance.
Manage team performance through feedback and performance reviews, and track team members’ strengths and development areas.
Promote an inclusive environment where team members feel valued and empowered.
Identify and develop talent through clear development paths and hands-on training.
Advocate for the team by addressing needs, listening to concerns, and removing obstacles.
Lead by example and support any role or task needed to ensure team success and service excellence.
Collaborate on-site with DMO, VO, and Sales teams.
Manage vendor relationships, including Amazon and DSP accounts.
Ensure participation in huddles and transparency around performance indicators.
Oversee service workflows and technician development, including the RIV EXCEL process, and establish accountability for operational goals across shifts and departments.
Manage the shop’s daily production rhythm from vehicle intake through final quality checks, maximizing throughput and efficiency.
Prioritize and assign work according to technician skills and shop capacity.
Coordinate with Parts, Service Advisors, and support teams to prevent or eliminate bottlenecks.
Identify and implement service workflow improvements using a first-principles approach.
Monitor repair quality and cycle time to ensure vehicles meet Rivian standards and are returned on schedule.
Analyze KPIs, including technician productivity and shop efficiency, to inform operational improvements.
Enforce safety and organization standards in the workshop.
Resolve complex technical or logistical challenges as the key escalation point.
Review technician work-order notes for accuracy.
Represent the voice of the customer and ensure customer feedback and concerns are considered during service.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility
Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility
Potential eligibility for annual performance bonus and equity awards