Service Production Planner III

Intuitive•Sunnyvale, CA

7h•$87,900 - $148,800•Onsite

About The Position

The Service Production Planner III supports reprocessing manufacturing activities in the Service department. The role collaborates with Service, Manufacturing, Supply Chain, Engineering, Quality, and Finance to meet forecast build and repair schedules, troubleshoot issues, improve processes, and support modifications. It requires strong analytical and communication skills, mastery of ERP systems, substantial manufacturing support experience, flexibility, initiative, and collaboration. The planner manages critical NPI and sustaining projects, recommends process improvements, helps develop the planning team’s skills, and takes leadership responsibilities for strategic planning as the department scales. The position balances production demand and supply needs with operational goals, applies Lean Manufacturing principles, and drives issues and continuous improvement opportunities to resolution. The role manages new products from pilot production through successful, sustained launch; supports departmental and organizational projects; reviews engineering changes; identifies supply and inventory risks; performs capacity analysis; maintains metrics and MRP parameters; supports ERP user acceptance testing; resolves work-order issues and variances; and provides team training and mentorship. The position is fully onsite and listed as a day shift role. Compensation targets are $103,400–$148,800 in Region 1 and $87,900–$126,500 in Region 2, with actual compensation based on factors including experience, skills, qualifications, and job level.

Requirements

Minimum 4 years of experience in a progressive manufacturing environment.
Experience in Production Planning or Project Management is required.
Minimum 2 years of experience operating or evolving planning systems such as SAP 09, Adexa, JDA, or Kinaxis.
Working knowledge of ISO and regulatory restrictions, with the ability to operate in a regulated industry.
Understanding of business information systems and proficiency with Microsoft Office applications.
Effective communication skills, including presenting ideas formally and informally and conveying information clearly and concisely in writing and verbally.
Ability to respond to detailed inquiries and present information to groups and senior management.
Advanced ERP experience, including troubleshooting IT issues and leading department customization of ERP systems to support business needs.
Ability to work independently with judgment under general supervision from senior management.
Ability to troubleshoot issues with little to no assistance from business applications.
Strong analytical aptitude, critical thinking, problem-solving, independent judgment, and attention to detail.
Adaptability and ability to work in a dynamic, fast-paced environment.
Motivation, enthusiasm, commitment to excellence and continuous improvement, and ability to lead by example.
Ability to manage multiple tasks and projects successfully in parallel.

Nice To Haves

Four-year degree in Business Management preferred.
Previous medical device manufacturing experience highly desirable.
APICS certification is a plus.
Six Sigma certification is a plus.

Responsibilities

Manage assigned NPI and sustaining projects at strategic and tactical levels, evaluate existing processes, and recommend continuous improvements.
Own new products during pilot production through successful and sustained launch, including driving NPI schedules, resolving manufacturability issues, and improving cost and efficiency.
Lead and support department or organizational projects; build team consensus and monitor scope, changes, timelines, phase-review goals, variances, and contingencies, escalating as necessary.
Engage Manufacturing teams to identify, prioritize, and implement continuous improvement projects in a timely and effective manner.
Collaborate with Purchasing and Engineering to review proposed changes, establish Engineering Change Order (ECO) affectivity, and execute ECO implementation requirements.
Identify potential supply risks and inventory exposures by aligning supply chain processes with production milestones and targets; assess impacts to Finished Goods Inventory continuity.
Perform capacity analysis for what-if scenarios, forecast changes, and production growth planning.
Maintain department metrics, analyze trends and results, and drive corrective actions where needed.
Develop and support countermeasures addressing root causes of Work Order Error issues.
Review production order processing operations for compliance with Quality and Inventory Control requirements.
Support user acceptance testing (UAT) in the ERP system.
Maintain accurate MRP (SAP) parameters for responsible product lines.
Provide tactical training and mentorship to team members, including creating and updating work instructions and supporting skills development in NPI and sustaining planning.
Lead the creation and updating of work instructions (WI) and Departmental Operating Procedures (DOP).
Resolve work-order variances and determine root causes.