Service Product Manager – Digital Solutions & Insights

Siemens Healthineers

About The Position

The Service Product Manager – Digital Solutions & Insights leads the vision, roadmap, and adoption of digital products and analytics tools supporting global Service Operations within Siemens Healthineers. This role drives the development of scalable, insight-driven solutions—such as automation, troubleshooting platforms, and AI-enabled tools—ensuring alignment with business needs and measurable value. Acting as a cross‑functional leader, the position partners with Product Development, IT, and regional stakeholders to prioritize features, establish governance, and enable consistent, high‑impact service excellence across the organization. This is a role well suited for an ambitious, cross-functional leader, looking for the next step in their career. As Service Product Manager – Digital Solutions & Insights in the global Service Operation Support organization (CS-LS SOS) – Business Excellence, you will be responsible for the product management on digital products and tools used within the CS-LS SOS organization and the broader Service team serving our customers.

Requirements

Experience as a Product Owner, Product Manager, or similar role in a digital, analytics, or service environment.
Leadership experience in cross-functional product management settings having worked with product development, quality and IT.
Strong understanding of digital tools, data platforms, or analytics solutions and how they support business operations.
Interest in keeping up with the latest development of such tools, platforms and solutions including AI.
Able to translate business needs into clear requirements and prioritize effectively in a complex, cross-functional environment.
Demonstrate strong decision-making and are comfortable making trade-offs between competing priorities.
Experience driving adoption and change, ensuring solutions are used and deliver measurable outcomes.
Strong communication and stakeholder management skills, with the ability to influence across functions and levels.
Proactive, structured in thinking, and focused on delivering business value rather than simply coordinating activities.
Bachelor’s degree with equivalent experience or MBA preferred.
Minimum of 10 years of experience in product management, digital solutions, or service operations.
Experience working in cross-functional, matrixed organizations.
Strong analytical and problem-solving skills, with experience in data-driven environments.
Experience working in a highly matrixed, global organization with the ability to influence without direct authority.

Responsibilities

Own the vision, roadmap, and prioritization of digital products and tools (such as work automation, troubleshooting platforms, and actionable insights solutions), ensuring alignment to service operations and business needs.
Define what should be built based on a solid business case, why it matters, and drive decisions on feature prioritization in collaboration with Product Development and IT teams.
Drive the development and evolution of actionable insights capabilities, defining what insights are needed to support operational and strategic decision-making.
Ensure adoption and value realization of digital tools across SOS and regions, monitoring usage and driving continuous improvement.
Establish governance and standardization of tools and platforms, preventing duplication in CS-LS SOS and ensuring alignment with our strategy.
Guide what new commercially or within Siemens available digital tools should be used incorporating latest, evaluated capabilities e.g. AI.
Perform additional responsibilities as assigned to support organizational goals and initiatives.