Service Portfolio Manager

Accenture Federal Services•Arlington, VA

16h

About The Position

The Service Portfolio Manager will manage and maintain the client's Service Portfolio to ensure offerings reflect customer needs and align with program objectives. Analyze service usage and performance data, make portfolio-level decisions, and oversee the lifecycle management process for services from conception to retirement. The Service Portfolio Manager will work with technical teams to evaluate, prioritize, and define service offerings as the clients System evolves. Collaborate with business analysis and customer success teams to align the overall portfolio with organizational goals and market demands. The Service Portfolio Manager will develop and maintain service-related strategy documentation, coordinate with communications to promote offerings, and implement portfolio management tools. Stay current with industry best practices in service portfolio management and ITSM.

Requirements

8 years of experience managing IT/service portfolios and catalogs in a technical enterprise
Strong organizational and communication skills
Active TS clearance

Responsibilities

Manage and maintain the client's Service Portfolio to ensure offerings reflect customer needs and align with program objectives.
Analyze service usage and performance data, make portfolio-level decisions, and oversee the lifecycle management process for services from conception to retirement.
Work with technical teams to evaluate, prioritize, and define service offerings as the clients System evolves.
Collaborate with business analysis and customer success teams to align the overall portfolio with organizational goals and market demands.
Develop and maintain service-related strategy documentation.
Coordinate with communications to promote offerings.
Implement portfolio management tools.
Stay current with industry best practices in service portfolio management and ITSM.