Portfolio Manager

SmartBank•Chattanooga, TN

2d•Onsite

About The Position

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. SmartBank delivers high-touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people-first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high-performing financial institution trusted by the communities it serves.

Requirements

Bachelor’s degree in business-related field preferred or applicable experience.
Excellent customer service and interpersonal skills.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Strong written and oral communication skills.
Detail oriented and ability to function in a team environment.
Demonstrates ability to maintain a positive attitude.
High level of integrity.
Able to maintain regular and predictable attendance.
Must possess the ability to handle multiple tasks simultaneously, with frequent interruptions.
Must be able to prioritize and organize daily workflow.
Strong relationship management and business development/sales skills.
Thorough knowledge of bank products and services.

Responsibilities

Uphold SmartBank Core Values and Core Purpose. Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
Lead and manage the loan renewal process for assigned Relationship Managers (RMs).
Maintain a proactive approach to all upcoming maturities using the 30‑60‑90 day maturing report.
Confirm upcoming renewals versus payoffs in partnership with each RM.
Create renewal records in nCino, ideally at least 60 days prior to maturity.
Actively manage all financial exceptions, with priority given to items 90 days or older.
Coordinate with RMs to clarify responsibility for customer outreach related to financial reporting or documentation.
Manage and monitor Earl Whaley insurance reports, with emphasis on past-due items and avoidance of forced‑placed insurance.
Update and upload financials, spreads, and covenant compliance information, providing RMs with timely status updates.
Complete initial preparation for annual reviews, ensuring accuracy and completeness of required documentation.
Assist with need-based inquiries (including Treasury Management, account questions, loan draws, etc.) and direct them to the appropriate internal partner.
Support opening and servicing commercial and private banking accounts, including coordination with Retail when needed.
Provide operational support with wires, ACH, mobile deposit, online banking as needed.
Support the completion of annual account and Treasury Management reviews.
Participate in regular weekly meetings with relevant team members to communicate priorities and action items.
Perform additional duties as assigned related to loan process management or client servicing.