Service Plumbers - Helpers and Experienced Candidates Wanted!

Sila Services•White Lake, MI

3d•Onsite

About The Position

Carter's Plumbing is a growing, locally owned and operated business serving Oakland county and its surrounding areas. We are known for being the best and providing the best to our customers and employees. We offer a strong family-oriented work environment with limitless opportunities for growth and success. We provide our plumbers with everything they need to succeed, including new trucks and brand-new tools and equipment. We value work-life balance and provide an engaging and rewarding atmosphere that encourages continuous improvement. We are looking for top-tier plumbers who excel in customer service and have a great attitude to join our plumbing family. As a Residential Service Plumber, you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize customer well-being and satisfaction. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.

Requirements

Great attitude
Technical expertise
Customer-centric approach
Ability to provide clear explanations and educate customers about their plumbing systems
Ability to offer preventive maintenance tips and energy-saving recommendations
Ability to maintain customer satisfaction rate through post-service surveys and feedback
Ability to exceed customer expectations and resolve concerns promptly
Ability to accurately diagnose issues
Ability to arrive fully prepared with necessary tools and parts
Ability to effectively complete repairs during the initial service call
Ability to respond to service requests within Carter's defined time frame
Ability to diagnose and troubleshoot plumbing issues
Ability to recommend appropriate solutions and discuss options with customers
Ability to consistently meet or exceed monthly service revenue targets
Ability to identify opportunities for upselling and cross-selling additional services, products, or maintenance plans
Ability to successfully enroll customers in service agreements
Ability to maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Ability to diagnose common and diverse plumbing emergencies efficiently and accurately
Ability to perform plumbing services
Ability to keep track of service vehicle inventory and parts stock
Ability to maintain a perfect safety record by following all safety protocols and guidelines
Ability to maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Ability to collaborate effectively with team members, sharing knowledge and assisting colleagues as needed.
Ability to maintain a positive team dynamic and contribute to a supportive work environment.
Ability to uphold professional communication and appearance at all times when interacting with customers
Ability to maintain a consistent record of punctuality and attendance
Adherence to assigned work schedule

Nice To Haves

Experienced Plumbers
Plumbing Helpers/Apprentices

Responsibilities

Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations.
Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Respond to service requests within Carter's defined time frame.
Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers.
Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success.
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Successfully enroll customers in Carter's service agreements, promoting long-term customer relationships and recurring revenue.
Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services.
Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional duties as assigned