Service Planner

Finning • Fort McMurray, AB

4d • Onsite

About The Position

Join Finning’s Service Operations team and play a critical role in managing complex repair and rebuild projects from intake to completion. This role offers opportunities to apply project management and technical expertise in a dynamic environment, a collaborative team culture with strong leadership support, career progression and professional development opportunities, and a competitive wage and comprehensive benefits package. As a Service Planner, you’ll develop repair scopes, create accurate quotes, and coordinate with service teams to ensure timely, high-quality delivery. This role combines strategic planning, customer engagement, and operational excellence to deliver exceptional service outcomes.

Requirements

• 2+ years of experience in technical service, parts, warranty, or repair is preferred.
• Strong customer relationship management skills and ability to manage complex interactions.
• Mechanical aptitude and knowledge of Finning/CAT product lines and repair processes.
• Financial acumen for estimating accuracy and job profitability.
• Proficiency in Microsoft Office, Salesforce, and relevant software platforms.

Responsibilities

• Manage intake, scope development, quoting, and communication throughout the repair lifecycle.
• Develop accurate estimates and quotes based on machine history, warranty status, and customer requirements.
• Create detailed work breakdown structures, define tasks and resource needs, and manage timelines and deliverables.
• Collaborate with service supervisors and technicians to ensure scope alignment and track progress.
• Assess technical justification for warranty and goodwill claims, and align with account teams on commercial considerations.
• Identify lessons learned and improvement opportunities, applying project management best practices.
• Work closely with Product Support, Equipment Sales, and Administrative teams to ensure seamless service delivery.
• Track and communicate the financial health of ongoing service jobs, ensuring transparency and solution-oriented updates.
• Prepare and manage repair scopes and quotes.
• Participate in pre/mid/post job meetings with service teams.
• Monitor timelines, deliverables, and financial performance of service jobs.
• Collaborate across Finning’s regional network for component movement and scope validation.
• Complete documentation for service requests and work order transitions.

Benefits

• Opportunities to apply project management and technical expertise in a dynamic environment.
• A collaborative team culture with strong leadership support.
• Career progression and professional development opportunities.
• A competitive wage and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed