Service Performance Operator

KIA On The Boulevard•Philadelphia, PA

1d•Onsite

About The Position

We are looking for a highly organized and detail-oriented Service Performance Operator to join our Service Department team. This is a critical behind-the-scenes role that keeps our service operations running smoothly and efficiently. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy being the hub that connects people and processes, this opportunity is for you.

Requirements

Previous experience in an automotive dealership service department strongly preferred
Familiarity with dealer management systems (DealerTrack, Xtime, or similar)
Strong understanding of flat-rate pay systems and technician time tracking
Excellent communication and multitasking skills
Ability to work efficiently under pressure in a high-volume environment
Detail-oriented with a focus on accuracy in process and documentation
A team-first attitude with the ability to build strong working relationships across departments

Responsibilities

Dispatch repair orders (ROs) to technicians based on skill set, workload, and priority to maximize shop efficiency and throughout
Serve as the primary communication link between technicians, service advisors, and the parts department to ensure seamless workflow and minimize delays
Collaborate with the warranty administrator to ensure warranty repair orders are properly documented and processed in accordance with manufacturer guidelines
Monitor and flag technician time, accurately tracking labor on all repair orders
Pre-invoice all ROs prior to returning them to service advisors, ensuring accuracy in labor, parts, and pricing before customer delivery
Identify and communicate any workflow bottlenecks or delays to service management in real time
Maintain a clean, accurate, and up-to-date digital real-time dispatch sheet throughout the day
Will be working closely with the Service Manager and Warranty Admin to ensure shop production