Service Parts / Warranty Admin
About The Position
This role involves learning about our products and components to provide phone and e-mail support to customers. You will be responsible for taking service parts orders, providing quotes, and communicating with customers regarding warranty requests for both parts and labor. The position also includes processing labor warranty authorizations, coordinating with the internal Service Parts Department for warranty part requests, managing backorders, processing customer purchase orders, and reviewing field service reports to determine warranty claim eligibility. Additionally, you will coordinate shipments and returns of service parts and resolve customer inquiries.
Requirements
- Previous experience in sales, customer service, or other related fields
- Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
- Ability to build rapport with customers
- Ability to handle multiple projects simultaneously
- Strong customer service abilities
- Self-motivated and detail-oriented
- Strong desire to learn and be open to a multi faceted position
Responsibilities
- Learn about our products and components
- Maintain phone and e-mail support for customers
- Take service parts orders and provide quotes to customers
- Communicate with customers regarding warranty requests from the field for both parts and labor
- Processing of labor warranty authorizations and providing them to customers
- Coordinating with internal Service Parts Department regarding warranty part requests
- Manage backorders
- Process purchase orders for customers
- Review of field service reports to determine eligibility for warranty claims
- Coordinate shipments and returns of service parts
- Resolve customer inquiries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
