Service Parts Associate

Cummins•Sparks, NV

3d•Onsite

About The Position

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision. We are looking for a talented Service Parts Associate to join our team in (Sparks, NV). This is a 100% onsite role.

Requirements

Strong customer service and communication skills
Ability to multitask in a fast-paced environment with attention to detail
Proficiency with computer systems and ability to learn new tools (ERP, parts catalogs, etc.)
Ability to coordinate with internal teams and external customers effectively
Flexibility to support both counter sales and shipping/receiving activities
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Nice To Haves

Experience in parts, warehouse, automotive, or customer service environment
Experience with order processing, inventory, or parts sourcing is an asset

Responsibilities

Assist customers, technicians, and internal teams in sourcing and securing needed parts and supplies
Handle parts counter duties including calls, walk-in customers, and order processing
Process transactions including cash, credit, and invoicing with accuracy
Maintain strong relationships with internal and external customers by addressing needs in a timely manner
Source and identify parts using systems, catalogs, and collaboration with technicians
Support shipping, receiving, inventory management, and general warehouse activities
Maintain a clean, organized parts counter and warehouse environment
Assist in mentoring and supporting less experienced team members
Identify opportunities to upsell parts and related services
Participate in continuous improvement initiatives within the parts department
Ensure compliance with health, safety, and environmental standards