Service Parts Associate

CumminsSparks, NV
Onsite

About The Position

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision. We are looking for a talented Service Parts Associate to join our team in (Sparks, NV). This is a 100% onsite role.

Requirements

  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment with attention to detail
  • Proficiency with computer systems and ability to learn new tools (ERP, parts catalogs, etc.)
  • Ability to coordinate with internal teams and external customers effectively
  • Flexibility to support both counter sales and shipping/receiving activities
  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  • Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
  • Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Nice To Haves

  • Experience in parts, warehouse, automotive, or customer service environment
  • Experience with order processing, inventory, or parts sourcing is an asset

Responsibilities

  • Assist customers, technicians, and internal teams in sourcing and securing needed parts and supplies
  • Handle parts counter duties including calls, walk-in customers, and order processing
  • Process transactions including cash, credit, and invoicing with accuracy
  • Maintain strong relationships with internal and external customers by addressing needs in a timely manner
  • Source and identify parts using systems, catalogs, and collaboration with technicians
  • Support shipping, receiving, inventory management, and general warehouse activities
  • Maintain a clean, organized parts counter and warehouse environment
  • Assist in mentoring and supporting less experienced team members
  • Identify opportunities to upsell parts and related services
  • Participate in continuous improvement initiatives within the parts department
  • Ensure compliance with health, safety, and environmental standards
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