Parts and Service Associate

INTERSTATE GROUP LLC•American Fork, UT

2d•Onsite

About The Position

The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department at the assigned TrailersPlus store location. The position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and models, and preparing products for presentation and demonstration. PSAs assist in maintaining a clean and safe lot and facility.

Requirements

Time management
Ability to solve basic problems, communicate properly, handle and diffuse difficult situations
Troubleshooting
Attention to detail
Strong mechanical ability
Quality customer service
High school diploma or equivalent.
Basic keyboarding skills are also beneficial for efficiency.

Nice To Haves

Having knowledge of on-line computer systems is helpful but not required for successful completion of the PSA job responsibilities and assignments.

Responsibilities

Daily inspection of trailers on the lot for safety and quality control.
Perform daily processes that include parts, service work, inventory control as directed by store management.
Service, parts/accessories installations, and warranty work.
Assist will all deliveries of trailers, parts, and supplies and submit paperwork to management for review.
Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance as directed by store management.
Work strategically and collaboratively with store management.
Attend and participate in all required team and company meetings.
Assist with warranty, repair, facility, and equipment problems.
Assist Store Management team in trailer sales, as needed (sale license required in some states).
Ability to operate a Kubota tractor (or equivalent).
Ability to operate power tools and welding equipment. (Company certification required)
Performs other duties as assigned.