Service Order Dispatcher After Hours - FT. SILL, OK

PCSI Careers•Ft. Sill, OK

22h•Onsite

About The Position

PCSI is looking for a Service Order Dispatcher to work after hours at FT. SILL, OK. This role involves receiving, recording, and distributing work orders to service crews based on customer requests for service on articles or utilities. The dispatcher will record essential information, prepare and distribute work orders, schedule service calls, and follow up with customers to ensure satisfaction. This position reports to the Work Control Supervisor. PCSI is an AbilityOne employer, prioritizing individuals and veterans with disabilities for roles where they can excel. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of the job.

Requirements

High school diploma or GED.
Two (2) years related experience with the ability to perform the assigned duties.
Must be able to effectively read, write, and speak the English language.
Must be able to operate a personal computer and must display skills in word processing, database, and spreadsheets.
Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
Must possess strong attention to detail.
Have the ability to deal with multiple responsibilities and to meet deadlines.
Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
Ability to monitor several audible communications devices, such as telephone, fax and radio throughout the day while performing job tasks.
Ability to work as a team member.
Self-starter, able to work with minimal direction and supervision.
This is primarily a sedentary position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 20 pounds or less.
Must have finger dexterity and hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer.
Hearing and speech sufficient to verbally communicate in person and on the telephone.
Mobility to frequently alternate between sitting, standing, and moving about the facilities.
Ability to interpret policies, procedures, and regulations.
Ability to communicate both orally and in written format.
Ability to pass criminal, drug, and driving screening.
Possess valid driver’s license and maintain good driving record.
If required, ability to obtain and maintain security clearance and base access to assigned site(s).

Nice To Haves

Ability to work any time or day of the week, including weekends and holidays.

Responsibilities

Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
Records information, such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew.
Schedules for the service call and dispatches service crew.
Calls or writes to customer to ensure satisfactory performance of service.
Keeps record of service calls and work orders.
May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.
Apply experience and judgment in selecting procedures to be followed and accurately interpret, select or code items to be entered from a variety of document sources.
May refer problems arising from erroneous items, codes, or missing information to supervisor for clarification or resolution.
Performs related duties and responsibilities as required.