Service Optimization Analyst

Waste Solution Services•Lawrence, NY

5d•Onsite

About The Position

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution. The Service Optimization Analyst will be focused on optimizing our clients’ waste and recycling services. They will be responsible for proactively and reactively analyzing how each client is set up today, and identifying opportunities to improve service efficiency, reduce issues, and create better overall outcomes. This role is highly analytical and operational. You will look closely at how services are used and recommend changes to improve performance across the board.

Requirements

2+ years of experience in operations, analytics, logistics, or a similar role
Strong analytical mindset with the ability to spot patterns and inefficiencies
Comfortable working with data in Excel or Google Sheets
Detail-oriented with a problem-solving approach
Strong communication skills and ability to work cross-functionally
Ability to operate in a fast-paced, in-office environment

Responsibilities

Analyze current service setups, including container counts, sizes, and pickup frequency
Evaluate actual usage patterns, including overflow activity, overages, and contamination charges
Identify opportunities to improve service configurations (e.g., adding/removing containers, adjusting frequency)
Recommend changes that lead to more efficient and effective service for each client
Continuously monitor accounts for inefficiencies or recurring issues
Flag properties with high levels of overages, contamination, or service inconsistencies
Respond to internal or client-triggered issues by diagnosing root causes and proposing solutions
Ensure service setups evolve as client needs change over time
Work with customers and vendors to adjust service levels, container setups, and service schedules
Ensure recommended changes are implemented accurately and in a timely manner
Track the impact of changes and refine recommendations as needed
Track key service metrics such as overages, contamination charges, and service adjustments
Build and maintain simple dashboards or reporting to monitor trends across the portfolio
Provide clear, actionable insights to internal teams
Partner with Service, Account Management, and Billing teams to identify and implement improvements