Service Ops Manager

Albertsons•Slaton, TX

2d•Onsite

About The Position

The Service Operations Manager is first and foremost responsible for guest relations and satisfaction. They assume total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager. They serve as the Controller of cash and returned checks and are responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent.
Minimum of 1 year store experience.
Must maintain Certified Food Safety Manager certification.
Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours).
Must also be able to bend, lift, and perform all other physical aspects of the job.
Ability to function as a team member and get along with others.

Responsibilities

Acknowledge, greet, and engage every guest entering their area or department.
Responsible for hiring, training, scheduling, performance management (including discipline, separations, etc.), and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers, and sackers; coordinates scheduling with the Grocery Manager.
Managing all Service Counter functions.
Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate).
Supervising and ensuring proper checking and bagging techniques are being used.
Ensuring proper bookkeeping procedures are implemented.
Ordering supplies for front-end maintenance of the store; coordinates needs with the Grocery Manager.
Responsible for performance evaluations and coaching sessions of all team members within the department and completion in a timely manner.
Reporting general store information to the Spirit and Spirit Too publications in stores with no Representative HR Site Support.
Responsible for general public relations and “Spirit” initiatives within the store in stores with no Representative HR Site Support.
Responsible for all payroll and accounting procedures and their implementation in stores with no Representative HR Site Support.
Designating and assigning trainers as necessary.
Responsible for the cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
In stores without a Representative HR Site Support, serving as the designated human resource manager to handle hiring, training, and orientation objectives.
Responsible for safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
Providing knowledge to team members regarding team member benefits in stores where a Representative HR Site Support is not present.
Assisting with overall guest and team member safety.
Greeting and speaking politely with every guest on the premises.
Performing other duties as requested or required by management.