Service Ops Manager

Albertsons Companies•Slaton, TX

3d•Onsite

About The Position

The Service Operations Manager is primarily responsible for guest relations and satisfaction. They assume total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager. They act as the Controller of cash and returned checks, and are responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Requirements

Must be 18 years of age or older
High School Diploma or equivalent
Minimum of 1 year store experience
Must maintain Certified Food Safety Manager certification
Required to work an average of 43 hours per week, involving multiple opening, closing, and day shifts depending on store needs.
Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours).
Must also be able to bend, lift, and perform all other physical aspects of the job.
Ability to function as a team member and get along with others.

Responsibilities

Acknowledge, greet, and engage guests entering their area or department.
Responsible for hiring, training, scheduling, performance management (including discipline, separations, etc.), and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers, and sackers; coordinates scheduling with the Grocery Manager.
Responsible for managing all Service Counter functions.
Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate).
Responsible for supervising and ensuring proper checking and bagging techniques are being used.
Responsible for ensuring proper bookkeeping procedures are implemented.
Orders supplies for front-end maintenance of the store; coordinates needs with the Grocery Manager.
Responsible for performance evaluations and coaching sessions of all team members within the department and completion in a timely manner.
Reports general store information to the Spirit and Spirit Too publications in stores with no Representative HR Site Support.
Responsible for general public relations and “Spirit” initiatives within the store in stores with no Representative HR Site Support.
Responsible for all payroll and accounting procedures and their implementation in stores with no Representative HR Site Support.
Designates and assigns trainers as necessary.
Responsible for cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
In stores without a Representative HR Site Support, serves as the designated human resource manager to handle hiring, training, and orientation objectives.
Responsible for safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
Provides knowledge to team members regarding team member benefits in stores where a Representative HR Site Support is not present.
Assist with overall guest and team member safety.
Greets and speaks politely with every guest on premises.
Performs other duties as requested or required by management.