Service Operator (Houston/Austin)

Foxconn Industrial Internet - FII • Austin, TX

12d • Onsite

About The Position

Manage Level 1 issues in cloud operations in all data centers. Travel is optional depending on the situation.

Requirements

• BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
• 1 to 3 years of relevant experience in Hyper-V or VMware technology
• At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
• Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
• Understanding of VLAN and subnetting.
• Strong knowledge of system hardware, especially related to cluster servers.
• Ability to prioritize and multitask.
• Strong troubleshooting and critical thinking skills.
• Strong learning ability, communication and coordination skills, and a service-oriented mindset
• Detail-oriented and capable of producing high-quality documentation and verbal communication.
• Proficiency in English required

Nice To Haves

• Data center experience preferred.
• Mandarin is a plus.

Responsibilities

• Monitor cluster servers across all data centers in the North America region.
• Manage call center and dispatch.
• Asset management
• Global Level 1 incident support and response

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level