Service Operator

CarMax • Los Angeles, CA

20h

About The Position

As a Customer Operator at CarMax, you will support the Service Department and deliver customer service to guests in person and over the phone before, during, and after service or repair work. The role is suited to someone who can work in a fast-paced, customer-focused environment and contribute to a team that values integrity, innovation, and putting people first.

CarMax describes itself as the nation’s largest used-car retailer, with more than 250 store locations and more than 30,000 associates. It emphasizes transparency, integrity, customer experience, innovation, and community involvement.

Requirements

• Strong interpersonal and communication skills, with the ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
• Assist Service Consultants and Customer Advisors to support smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls, providing clear responses to customer inquiries.
• Make reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Paid sick time: eligible full-time hourly or commission/incentive-eligible associates can accrue up to 48 hours per year.
• Paid vacation: eligible full-time hourly or commission/incentive-eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Paid holidays: eligible full-time hourly or commission/incentive-eligible associates receive 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday.
• Holiday Premium Pay may apply when an eligible associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, for needs including sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed