Service Operations Technician 2 - Swing Shift

Intuitive•Peachtree Corners, GA

10h•$24 - $39•Onsite

About The Position

Under general supervision, performs skilled technical maintenance, repair, and testing of complex digital and analog electronic, electrical, and electromechanical components and assemblies—including cable assemblies, subassemblies, field-replaceable units (FRUs), and robotic systems. Uses diagnostic software and specialized test equipment to locate equipment and system problems. The position is onsite and assigned to an evening/swing shift. The technician analyzes technical drawings and schematics, repairs and tests assemblies according to work instructions, supports failure analysis and final testing, and documents findings. The role also involves communicating repair status and process recommendations, maintaining traceability and quality records, inspecting workmanship, following safety and quality procedures, and keeping the workstation clean and orderly. The work takes place in a typical office/light manufacturing and production/repair environment, with customer deadlines that may create urgency and stress.

Requirements

High school diploma and AA or equivalent; an AA or college degree is preferred.
At least 1 year of related experience or training, or an equivalent combination of education and experience.
Ability to read, write, and understand English, including complex instructions and correspondence, and to write correspondence.
Ability to present information effectively in one-on-one and small-group situations to employees, supervisors, or engineers.
Ability to perform basic math.
Ability to apply logical understanding to instructions, handle situations with several variables, report actual or potential quality issues, and suggest and implement process improvements.
Proficiency using personal computers in daily work, including Microsoft Office, SAP ERP, and ACCS (Agile) to retrieve and submit online documentation.
Ability to communicate effectively with technical and non-technical internal customers.
Acute attention to detail and excellent organizational skills.
High level of professional integrity and ethics.
Ability to work varying shifts and complete training courses.
Ability to work in a team environment.
Ability to lift up to 50 pounds.
Ability to use office and test equipment in an office/light manufacturing environment.
Excellent hand-eye coordination; vision abilities including close, distance, color, and depth vision, and ability to adjust focus.
Willingness and ability to work extended hours when necessary.

Nice To Haves

AA or college degree preferred.

Responsibilities

Analyze wiring diagrams, schematics, assembly drawings, fabrication drawings, and mechanical component drawings to repair and test FRUs.
Repair and test complex electromechanical assemblies according to applicable work instructions.
Assist with failure analysis and final testing of assemblies, and document findings.
Participate in FRU investigation teams and provide input when required.
Communicate repair status with leads, supervisors, and other departments as needed.
Provide detailed descriptions of failure symptoms discovered during repair, functional testing, and calibration to support component-level troubleshooting.
Inspect own or others’ work to ensure workmanship standards are met.
Follow GDP guidelines when completing documentation.
Initiate material requests.
Report quality issues and provide details needed to create quality notification records; record transactions in SAP as needed to preserve traceability.
Follow corporate, safety, SOP, and DOP procedures and regulations.
Maintain a clean and orderly workstation.
Communicate process-flow recommendations to a lead, supervisor, manager, or designee.
Maintain an excellent attendance record.