Service Operations Specialist
Ameriprise Financial Services, LLC•Minneapolis, MN
•$26 - $36•Hybrid
About The Position
Provide guidance and support as a utility player who specializes in all aspects of the team’s service experience including project engagement, key controls, coaching, analysis and problem resolution. Strong in all aspects of service experience and able to partner effectively with multiple business partners. Support team key performance and risk indicator management, performing analysis, while contributing to recommendations and implementation.
Requirements
- Associate degree or equivalent.
- 1-3 years of experience in service or operations.
- Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
- Previous experience working on a customer service team, including a strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
- Strong organizational and communication skills, including the ability to explain complex issues in a clear, understandable manner.
- Strong knowledge of business operations and processes across more than two areas.
- Good analytical, quantitative, and problem-solving skills.
- Strong attention to detail, with the ability to work under tight timeframes and deadlines, while achieving a high degree of accuracy.
- Ability to build and maintain strong, positive relationships and influence others without direct leadership authority.
- Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
Nice To Haves
- Product-specific or financial services industry experience.
- Experience with Ameriprise customer policies and procedures.
Responsibilities
- Provide guidance and support as a utility player who specializes in all aspects of the team’s service experience including project engagement, key controls, coaching, analysis and problem resolution.
- Partner effectively with multiple business partners.
- Support team key performance and risk indicator management, performing analysis, while contributing to recommendations and implementation.
Benefits
- vacation time
- sick time
- 401(k)
- health, dental and life insurances
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
