Operations & Service Specialist

Flexjet•, MA

13d•Onsite

About The Position

Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel. The Fuel Specialist provides quotes, receives orders, and arranges fuel uplift authorizations for customers around the world via an extensive network of fuel suppliers and FBOs.

Requirements

Self-motivation
Flexibility in adapting to evolving priorities, tasks, work schedule and team dynamics.
Strong communication and customer service skills
Fanatical attention to detail, a sense of urgency and the ability to meet critical timelines
Excellent communication skills
High energy and thrive in multi-tasking and evolving environment
Basic knowledge of Microsoft Excel
The ability to de-escalate customer issues and concerns and uses creativity to find solutions
The ability to work in a team environment that promotes both the customer’s needs while maintaining best practices for the long-term goals of the company

Nice To Haves

Associate’s degree preferred
Experience in the fuel and/or aviation industry a plus

Responsibilities

Delivers consistent, superior service to all customers (both external and internal)
Monitors flight schedules and assists in determining fuel stops without compromising service or safety
Provides quotes to customers and arranges releases as directed
Prepares and distributes fuel instructions to customers’ dispatch and flight crews
Informs FBOs of arrivals and fuel instructions
Orders fuel releases from fuel vendors
Reviews the flight calendar on an ongoing basis to ensure all trips are properly addressed
Promptly responds to incoming phone calls and/ or emails from dispatch, flight crews and FBOs
Prioritizes and resolves time sensitive situations keeping safety and the customer’s best interest in mind
Coordinates communications between customers, FBOs, fuel vendors, handlers and other third parties
Supports subsidiary companies acting as their primary fuel department.