Service Operations Specialist (Western Region)

MES Life Safety • Las Vegas, NV

2d

About The Position

The Service Operations Specialist is responsible for managing all facets of MES service warranty claims, parts transfers and appointments through the FSM software platform. This role focuses on the efficient processing of claims, scheduling, routing, and coordination of service technicians to ensure optimal productivity and customer satisfaction. The position collaborates closely with service segment leaders, Service Managers, and Service Operations Manager to plan and execute service activities that drive operational excellence and profitability.

Requirements

• FSM system training (advanced level)
• Scott Air-Pak Technician certification
• Rescue Tool service training
• Strong organizational and communication skills
• Proficiency with FSM and NetSuite software
• Customer-focused mindset with attention to detail
• Ability to prioritize and manage multiple tasks efficiently

Responsibilities

• Service & Warranty Management
• Interface with key manufacturer service groups (Scott, Hurst, RevolveAir)
• Process and fulfill warranty claims and service orders
• Manage Scott Plus warranty operations and documentation
• Handle Trace Analytics test results and reporting
• Maintain Min/Max inventory levels for service technicians
• Obtain and quote repairs for Scott and Hurst products
• Purchase and expedite parts for urgent or rush jobs
• Create purchase orders for warranty and billable repairs (MES and customer equipment)
• Coordinate inventory replenishments and transfers between technicians and warehouses
• Support FSM and NetSuite integration and troubleshooting
• Scheduling & Coordination
• Assist with scheduling and dispatching service technicians
• Optimize technician routes and workload efficiency
• Manage workflow, service profitability, and resource utilization
• Conduct follow-up calls and emails for service reminders
• Maintain daily and monthly technician schedules and calendars
• Track and monitor technician workload, certifications, and calibration schedules
• Dispatch technicians for emergency and Fast Pak service requests

Benefits

• Medical, Vision, Dental
• 401(k) with matching
• Paid Holidays
• Disability insurance
• Flexible spending account
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees