Service Operations Specialist - South San Francisco

Avantor • South San Francisco, CA

2d • Onsite

About The Position

In this role, you will report to the Supervisor of Operation Specialist and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur. Act as a backup to other territories and may require travel outside of the designated territory. Coordinates and leads team efforts and performs work related to customer requirements. Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions. Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials. Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications. Trains Avantor Lab and Production Services associates on all service offerings. Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing). Modifies and maintains quality metrics and key performance indicators. Manages a budget related to expense reports. Meets revenue, TOE, safety, performance, and quality goals and objectives Creates programs for enhanced service efficiencies. Perform other duties as assigned.

Requirements

• High school diploma or GED is required
• 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc.
• Microsoft Suite Experience
• Valid driver's license are reliable form of transportation required to perform the essential functions of the job
• Sites where coverage is provided require associates to be fully vaccinated and boosted against COVID-19
• Must be able to lift up to 50 lbs
• Strong communication skills
• Knowledge of Information Access and System ESS
• Ability to prioritize tasks and meet deadlines
• Traveling between multiple locations in the South San Francisco area

Nice To Haves

• Associates degree or undergraduate degree in a business or science-related field is a plus.
• The ability to fly is desired (If open to traveling further out)
• Previous experience working in a GMP facility is strongly desired
• Mileage reimbursement for miles driven from your door to the client location
• Cross-referencing and inside sales experience are a plus
• Forklift Certification is a plus
• Prior experience with VWR/Avantor products and services, a plus
• IATA, DOT, OSHA Right to Know, IMDG a plus

Responsibilities

• Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and /or emergency situations occur.
• Act as a backup to other territories and may require travel outside of the designated territory.
• Coordinates and leads team efforts and performs work related to customer requirements.
• Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
• Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
• Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
• Trains Avantor Lab and Production Services associates on all service offerings.
• Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).
• Modifies and maintains quality metrics and key performance indicators.
• Manages a budget related to expense reports.
• Meets revenue, TOE, safety, performance, and quality goals and objectives
• Creates programs for enhanced service efficiencies.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Celebrate your peers and earn points to redeem on gifts and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED