Service Operations Specialist II - Bilingual (DQ)

J. J. Keller & Associates, Inc. • Neenah, WI

60d • $20 - $22 • Remote

About The Position

J. J. Keller has a REMOTE - Document Review Specialist opening in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. As a Document Review Specialist you will be responsible for auditing various documents on behalf of our clients in a metric driven environment. This position will also be responsible for translating documents from Canadian French to English.

Requirements

• High School Graduate or General Education Degree (GED).
• Professional proficiency in reading, writing, and speaking French is required to review, translate and process client documentation.
• 1+ years of experience in a general office setting.
• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Strong organizational skills and attention to detail.

Nice To Haves

• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.

Responsibilities

• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
• Reviews, interprets, and translates driver qualification and compliance-related documents from Canadian French or Spanish into English to support service delivery and regulatory compliance.
• Communicates effectively with internal and external stakeholders regarding information contained in French- or Spanish-language documents.

Benefits

• $20 - $22/hr.
• 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday
• Annual Reviews + Merit Increases + Quarterly Bonus Program
• New Hire On-the-Job Training
• Medical + Dental + Vision Insurance
• 401(k) with Employer Match + Company-funded Profit Sharing
• Medical, Dental, and Vision Insurance
• 401(k) and Profit Sharing Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED