Intern, Service Ops & Quality Assurance

Kids Help Phone • Toronto, ON

2d • Hybrid

About The Position

This internship is ideal for a student interested in adult education, instructional design, knowledge translation, quality improvement, mental health services, or project management. The successful candidate will contribute to projects that support the training and development of frontline counsellors and crisis responders, helping ensure they have access to high-quality, engaging, and up-to-date learning resources. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today! Start Date: Tuesday September 8th, 2026

Requirements

• Currently enrolled in a post-secondary program in Education, Adult Learning, Psychology, Social Work, Public Health, Communications, Knowledge Management, Instructional Design, Human Services, or a related field.
• Strong written communication and editing skills.
• Excellent organizational and project coordination abilities.
• Ability to conduct research and synthesize information into user-friendly learning materials.
• Interest in training, learning development, quality improvement, and youth mental health.

Nice To Haves

• Experience with Microsoft 365 applications is considered an asset.
• Familiarity with Learning Management Systems or Articulate Rise is considered an asset.
• Bilingualism (English/French) is considered a strong asset.

Responsibilities

• Support updates to the 9-8-8 counsellor training program to align with revised SOPs and Quality Assurance guidelines.
• Assist in the development of e-learning content, training scenarios, job aids, flowcharts, and other learning resources.
• Review and update frontline learning materials and tip sheets within the Knowledge Management System (KMS).
• Conduct research and translate evidence-informed practices into practical, user-friendly resources for frontline staff.
• Coordinate content reviews, accessibility updates, and translation requests where required.
• Collaborate with Quality Assurance and Clinical Practice Support teams on learning, quality improvement, and knowledge management initiatives.

Benefits

• Hands-on experience in instructional design and adult learning principles.
• Learn how quality assurance processes support frontline mental health and crisis services.
• Develop skills in project coordination, knowledge translation, and content development.
• Build experience with e-learning platforms and digital learning tools.
• Collaborate with multidisciplinary teams across a national nonprofit organization.
• Contribute to projects that directly support counsellors and crisis responders serving young people across Canada.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree