Service Operations Manager

KONE • Washington, DC

1d • Onsite

About The Position

KONE, founded in 1910, is a global leader providing elevators, escalators, and automatic building doors, along with maintenance and modernization solutions. Its mission is to improve urban life flow by making journeys safe, convenient, and reliable. Operating in over 60 countries, KONE is recognized as an innovation and sustainability leader. The company fosters an innovative and collaborative culture, valuing individual contributions, employee engagement, and sustainability, promoting ethical practices and mutual respect. KONE offers experiences and opportunities for career and personal goals while supporting a healthy work-life balance. This Service Operations Manager role in Beltsville, MD, involves successfully driving local service business operations, promoting a positive culture focused on safety and quality, and achieving customer satisfaction and profitable business results.

Requirements

• 5+ years of relevant maintenance expertise.
• Supervisory experience ideally leading a union represented workforce.
• Associates’ degree in a related field or additional years of experience.

Responsibilities

• Manage your own local service operations.
• Implement and monitor safety guidelines.
• Provide learning opportunities for your team.
• Effectively manage a schedule and your team’s overall performance.
• Collaborate with all levels of the organization to achieve business goals.
• Develop the personnel ensuring their motivation, continuous development and achievement against regional targets.
• Coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors.
• Responsible for the selection of personnel, training and continuous qualification of the employees.
• Deal with complaints as well as supervision of customer satisfaction.
• Create business plans including budget planning and budget control for the individual Service.
• Successfully drive the service business operations for your territory while working in collaboration with your customer and peers.
• Promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.

Benefits

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees