Service Operations Manager

Southland Industries • Phoenix, AZ

9d

About The Position

This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.

Requirements

• Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience
• 10+ years of service management experience for a control systems and/or HVAC organization, including people management
• Significant experience in managing a service business greater than $5M in revenue
• Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
• Very significant service, contracting, operations, and people management skills
• Demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal
• Significant presentation, verbal and written communication skills are required to interact with customers, vendors and employees
• Solid verbal and written communication skills
• Excellent customer service skills
• Excellent project management skills and ability to multi-task and prioritize
• Solid Microsoft Office Word and Excel skills
• Significant knowledge of HVAC and overall building systems is required

Nice To Haves

• Some travel is required

Responsibilities

• Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills.
• Assists with recruiting, retention, coaching and training employees.
• Conducts group meetings for communication and workflow, as needed.
• Partners with sales, service supervisors and service business supervisor, to develop department budget and manage to metrics & KPIs for performance goals.
• Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
• Provides the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
• Assists the sales team with operational support to secure new customers, new service agreements and pull through quoted activities.
• Assists with determining quarterly service sales commission payments.
• Develops growth and strategic plans with divisional and regional leadership.
• Establishes initiatives and operational teams to deliver new service capabilities and offerings.
• Partners with support teams across organization for location specific service items: Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
• Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements.
• Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
• Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
• Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.
• Makes decisions, resolves issues and implements changes.
• Consults with supervisor on decisions that may impact strategic initiatives.
• Works independently.

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior