Service Operations Manager
Finning•Saskatoon, SK
•Onsite
About The Position
We're looking for a Service Operations Manager to lead the service business within our new Saskatoon branch. This is a unique opportunity to play a key role in establishing operational excellence, developing a high-performing team, and supporting future growth in a newly established location. This position is initially structured as a 12-18 month assignment, with the potential to transition into a permanent role based on business needs and performance.
Requirements
- Post-secondary education in business, management, engineering, trades, or a related discipline.
- Significant experience leading service, maintenance, operations, or industrial teams.
- Demonstrated success managing budgets, workforce planning, and operational performance.
- Strong leadership, coaching, and team development capabilities.
- Experience driving continuous improvement and operational excellence initiatives.
- Excellent communication and relationship-building skills.
- Ability to make sound business decisions in a fast-paced environment.
Nice To Haves
- Experience within heavy equipment, industrial services, construction, mining, transportation, manufacturing, or a related industry is preferred.
Responsibilities
- Lead and develop a team of supervisors, technicians, and support staff.
- Lead and develop future leaders through coaching, mentorship and succession planning.
- Drive a strong culture of safety, accountability, and continuous improvement.
- Lead through change and help shape the culture of a new and growing operation.
- Establish operational processes and service standards for a growing branch.
- Deliver service performance objectives including productivity, efficiency, customer satisfaction, and financial results.
- Partner with sales, parts, and support teams to provide integrated customer solutions.
- Monitor key performance indicators and implement action plans to improve results.
- Support workforce planning, recruitment, onboarding, and employee development activities.
- Manage departmental budgets and resource allocation to achieve business objectives.
- Build and maintain strong customer relationships while ensuring service commitments are met.
- Champion employee engagement and create an environment where people can grow and succeed.
Benefits
- Competitive compensation and benefits.
- Professional development and career growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
