Service/Operations Manager
About The Position
Seacoast Service Partners is seeking an experienced Service / Operations Manager to help lead the launch and growth of a new Commercial HVAC and Refrigeration operation in the Orlando market. This role has responsibility for the day-to-day leadership and performance of the location, with a focus on building and scaling the operation from the ground up. The Service / Operations Manager will lead service delivery, financial performance, staffing, customer relationships, and operational infrastructure while establishing a strong foundation for long-term growth. This is an opportunity for an experienced commercial HVAC or refrigeration leader to build a team, develop a market, and take ownership of the performance and growth of a new operation.
Requirements
- 10+ years of commercial refrigeration or commercial HVAC industry experience
- 5+ years of experience in a Service Manager, Operations Manager, Branch Manager, or senior operational leadership role
- Proven experience with the financial and operational performance of a service business or location
- EPA Universal Certification or ability to obtain
- Valid driver’s license
- Strong leadership and team-development skills
- Strong financial and operational acumen
- Demonstrated business development and customer relationship management skills
- Ability to communicate effectively with field teams, customers, and executive leadership
Nice To Haves
- Experience launching or scaling a new location or market
- Experience within a multi-branch or private-equity-backed service organization
- ServiceTitan or similar field-service platform experience
- Track record of hiring, developing, and retaining service talent
Responsibilities
- Help drive financial performance for the Orlando location, including revenue, margin, and cost control
- Build, lead, and develop the location’s service and operations team
- Establish and execute strategies for market growth, including customer acquisition, service-line expansion, and competitive positioning
- Oversee technician staffing, workforce planning, and the recruiting pipeline
- Build and maintain strong relationships with major commercial accounts and serve as an escalation point for strategic customers
- Drive execution of preventive maintenance and emergency response programs across the market
- Monitor operational KPIs, including revenue, margin, labor efficiency, callbacks, and customer retention
- Build the operational infrastructure needed to support a growing location, including systems, vendor relationships, and facilities
- Ensure operations meet company safety standards, EPA regulations, and company policies
- Partner with segment and corporate leadership on budgeting, forecasting, and operational planning
- Represent the Orlando operation in local industry relationships and business development efforts
- Develop a culture of accountability, safety, customer service, and continued growth
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and paid holidays
- Company truck
- Fuel card
- Career development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
