Service Operations Manager
About The Position
At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high-performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. The RDO Equipment Co. Aberdeen store is in our Midwest Agriculture division, which sells and services John Deere agriculture machinery and parts. One of five stores in South Dakota, RDO's Aberdeen location primarily serves crop and livestock farmers in the surrounding areas. These individuals do the important work of feeding the world and value the partnership RDO provides from this location.
Requirements
- Comfort leading leaders, supporting teams, and holding people accountable.
- A commitment to delivering a strong customer experience and building trusted relationships.
- Confidence using computers and systems, with the ability to learn new tools quickly.
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Nice To Haves
- Familiarity with our industry is a plus but not required—we’ll support your learning.
Responsibilities
- Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
- Coach and support Service Managers to drive performance and growth.
- Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
- Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
- Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
Benefits
- Competitive compensation to reflect your experience, leadership, and industry expertise.
- A comprehensive benefits package that supports your well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
