Service Operations Manager

AESC

2d • $105,000 - $132,000 • Remote

About The Position

AESC is seeking an experienced Service Operations Manager to oversee all aspects of service operations for utility-scale energy storage systems. This role is responsible for managing spare parts inventory, warranty requirements, long-term service agreement (LTSA) obligations, and warehouse operations. The Service Operations Manager will ensure efficient processes, compliance with contractual commitments, and timely delivery of parts and services to support customer satisfaction and operational excellence.

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or related field (or equivalent experience).
• 5+ years of experience in service operations, inventory management, or supply chain roles; experience in energy or industrial sectors preferred.
• Strong understanding of warranty processes, contractual obligations, and service agreements.
• Proficiency with inventory management systems, ERP platforms, and Microsoft Office applications.
• Excellent organizational and analytical skills with attention to detail.
• Strong communication and collaboration skills for working with cross-functional teams and external partners.
• Ability to sit for extended periods of time.
• Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
• Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.
• Ability to work in warehouse environments and occasionally lift light to moderate objects.
• Comfortable conducting inventory checks and inspections in varying conditions.
• Strict adherence to OSHA requirements and company safety protocols.
• Use of appropriate PPE when in warehouse or operational areas.

Nice To Haves

• Experience managing LTSA programs and spare parts logistics for complex systems.
• Knowledge of energy storage systems, renewable energy technologies, or large-scale industrial equipment.
• Familiarity with warehouse safety standards and best practices.
• Understanding of cost optimization strategies in service operations.

Responsibilities

• Manage spare parts inventory, procurement, and distribution to support service and maintenance activities.
• Oversee warranty administration, including claim processing, documentation, and compliance with manufacturer and customer requirements.
• Ensure fulfillment of LTSA obligations, including scheduled maintenance, parts availability, and performance guarantees.
• Coordinate warehouse operations with our internal logistics team, including receiving, storage, and shipping of parts and equipment.
• Develop and maintain accurate records for inventory, warranty claims, and LTSA performance metrics.
• Collaborate with service teams, engineering, and procurement to forecast parts demand and optimize inventory levels.
• Implement process improvements to enhance efficiency, reduce costs, and improve service delivery.
• Ensure compliance with safety standards, quality requirements, and regulatory guidelines in all operations.
• Prepare regular reports on inventory status, warranty performance, and LTSA compliance for senior management.

Benefits

• 401K
• health insurance
• Medical, Dental and Vision Insurance
• HSA and Flexible Spending Accounts
• 401K with company match
• Life Insurance (Company paid and additional voluntary life available)
• Paid Vacation and 14 Paid Holidays
• Short term and long-term disability coverage (Company Paid)
• Tuition reimbursement
• Competitive base salary with performance-based incentives.
• Comprehensive training and career development opportunities.
• Full benefits package including [health insurance, retirement plan, PTO, etc.]

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree