Service Operations Manager

Vertiv Group • Dayton, OH

1d • Onsite

About The Position

POSITION SUMMARY Engage and participate in the business, management, and technical direction of the Service Center. Work as part of management structure, providing general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Requirements

• Graduate Engineer BSEE and no experience.
• OR Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk and hear.
• Required to sit and work at computer.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License.
• Communicate effectively, in writing and verbally, with clients and peers.
• Good judgment, dependable, supervises projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays, and night work.
• The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
• Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• The individual must be willing to relocate to any geography within the organization’s territory after gaining understanding of business processes to be able to manage a facility on their own.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Benefits

• Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager