Service Operations Manager

Albertsons Companies • Rio Rancho, NM

1d • Onsite

About The Position

The Service Operations Manager is primarily responsible for guest relations and satisfaction and assumes total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager. The role serves as controller of cash and returned checks and is responsible for achieving front-end productivity goals while maintaining superior customer service.

The manager leads service counter functions and oversees hiring, training, scheduling, performance management, productivity, bookkeeping, payroll and accounting procedures, front-end cleanliness, and store asset controls. In stores without Representative HR Site Support, the role also handles specified human resources, public relations, communications, payroll, accounting, and team-member benefits responsibilities.

The position requires an average of 43 hours per week, with multiple opening, closing, and day shifts depending on store needs. It also requires maintaining Certified Food Safety Manager certification and the ability to perform physical tasks including lifting up to 50 pounds and standing for extended periods.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• At least 1 year of store experience.
• Must maintain Certified Food Safety Manager certification.
• Must work an average of 43 hours per week, including multiple opening, closing, and day shifts depending on store needs.
• Ability to lift up to 50 pounds and stand for extended periods, up to 6 hours.
• Ability to bend, lift, and perform other physical aspects of the job.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests in the assigned area or department.
• Assume total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager.
• Control cash and returned checks and work toward front-end productivity goals while maintaining customer service and satisfaction.
• Hire, train, schedule, manage performance, and oversee the productivity of service counter team members, bookkeepers, maintenance staff, fuel clerks, floral clerks in non-floral stores, checkers, and sackers; coordinate scheduling with the Grocery Manager.
• Manage all Service Counter functions.
• Conduct initial interviews for all departments and new team member orientations, and manage initial and ongoing team member paperwork, including appropriate documentation.
• Supervise and ensure proper checking and bagging techniques.
• Ensure proper bookkeeping procedures are implemented.
• Order front-end maintenance supplies and coordinate needs with the Grocery Manager.
• Complete timely performance evaluations and coaching sessions for department team members.
• In stores without Representative HR Site Support, report general store information to the Spirit and Spirit Too publications; manage general public relations and Spirit initiatives; and oversee payroll and accounting procedures and their implementation.
• Designate and assign trainers as needed.
• Maintain the cleanliness and appearance of the entire front end, including check stands, floors, the exterior front of the store, and parking lot.
• In stores without Representative HR Site Support, serve as the designated human resource manager for hiring, training, and orientation objectives.
• Safeguard, control, and monitor store assets and ensure asset-control policies and procedures are implemented.
• In stores without Representative HR Site Support, provide team members with information about team member benefits.
• Assist with overall guest and team member safety.
• Greet and speak politely with every guest on the premises.
• Perform other duties as requested or required by management.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Leaders invested in training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED